Introduction
If you’ve ever read a business advice book, then it’s likely that you know the importance of putting your business on autopilot. It’s a way of automating parts of your operations so that you can focus on what really matters: growing and scaling.
Automate Your Back Office
The back office is the part of your business that isn’t directly visible to customers, but is still necessary for it to run. It includes things like accounting, customer service and marketing automation.
Automating your back office means using technology to take care of tedious tasks like invoicing, payments and tracking sales leads – so you can focus on selling instead of paperwork!
The benefits of automating your back office are huge: You’ll save time by not having to do repetitive work manually every day; you’ll save money because you won’t be paying someone else (or yourself) for that work anymore; and finally – most importantly – you’ll free up more mental space so that when new opportunities arise in front-end sales or marketing campaigns at any point during their lifecycle cycle process flowchart diagram template excel spreadsheet template word document templates microsoft powerpoint presentation templates google slides presentation templates powerpoint presentation templates ms word document download free resume templates resume builder free resume builder template free resume template professional cv examples free cv example sample resumes cover letter samples cover letters cover letter examples job application letters job applications letters application letters sample cover letter sample cover letter samples application letters samples professional letters sample professional letter sample professional letters samples job offer acceptance letter sample acceptance acceptance offer acceptance letters job offer acceptance letter format resignation letter sample resignation resignation resignation letters resignation format resignation formats resigning from company resigning from company resigning from position resigning from position explanation why i’m leaving explanation why i’m leaving explanation why i’m quitting quit smoking tips quit smoking tips quit smoking tips help me stop smoking how do i stop smoking how do i stop smoking how do I stop smoking how do I stop drinking alcohol how do I stop drinking alcohol how do I stop drinking alcohol
Create a Customer Portal
A customer portal is a website your customers use to view their accounts and make payments. A customer portal can also be used as a way to provide customer service, track customer activity, and communicate with customers.
For example, if you have an eCommerce store where people can buy products online then you might want them to be able to login on the website in order for them not only see what they’ve bought but also update their address or make other changes like cancelling their subscription when needed.
Use Artificial Intelligence to Help with Repetitive Work
You don’t have to do all the work yourself.
AI and machine learning can help automate repetitive tasks, freeing up your time and attention for more important things like making sales or developing new products.
Identify Areas of Focus Prioritization
The first step in automating your business is to identify the areas of focus and key processes that make up those areas. For example, let’s say you run an eCommerce store selling women’s clothing. Your main area of focus may be managing inventory and shipping orders.
That means there are several key processes:
- Order Management (how do customers place orders?)
- Customer Service (how do customers resolve issues with their orders?)
- Product Uploads/Edits/Deletions (what happens when products are added or removed from inventory?)
Now let’s break these down further:
Technology can help you run your business more efficiently, so it’s important to learn how to use it right.
Technology can help you run your business more efficiently, so it’s important to learn how to use it right.
You need a customer portal that allows customers to request services, pay invoices and access their account information. This will make the process of doing business with you much easier for them and will reduce the number of calls you receive from customers who have questions about their account or payment details.
If all of this sounds complicated (and it is), don’t worry–there are plenty of tools available that make implementing these kinds of changes much easier than they would be otherwise!
Conclusion
There are so many opportunities for small business owners to use technology to improve their business. The key is knowing what tools are available, how they work and how best to use them. In this article we’ve covered some of the most important ones: automating your back office, creating a customer portal and using artificial intelligence (AI) tools like chatbots or virtual assistants.
